Dealing with Difficult People Series: Communication
Product Code: DIFF06 Time: 2.0 hour(s) CEUs: Available

Summary:

This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

After completing this course, students will be able to:
  • Clarify a situation involving a communication problem
  • Qualify the communication problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that miscommunications cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 98, NT, 2000, or XP. Internet Explorer 5.0 or higher required. (5.5 or higher for MindLeaders Central) Minimum Connection Speed: 28.8k. Sound card, with speaker or headphones is recommended, but not required to play the courses. Macromedia Flash Player 7.0 (Note: We do not recommend or support installation of the Yahoo toolbar.) JavaScript must be enabled. Netscape and AOL browsers not supported.

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Terms of Use:

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